JETSTRYDE / CUSTOMER CARE
Returns & Refunds
Thoughtful help, if your piece isn’t quite right.
30-day return window
You may request a return within 30 days of receiving your item. For a change-of-mind return, garments must be unworn, unwashed, unused, in their original condition and original packaging, with any original tags attached.
How to request a return
Email [email protected] with your order number and the reason for the return. Please obtain return authorization and instructions before sending the parcel. Our return address is Jetstryde, 2 Rue Du Passage, 17380 Archingeay, France. Returns are sent to France, including returns from U.S. customers.
Return shipping costs
Jetstryde covers return shipping when an item is damaged, defective, incorrect or when the return results from our error. For a change of mind, the customer pays return shipping to France. There is no restocking fee. Use a trackable return service and retain proof of posting.
Damaged, defective or incorrect items
Contact us with your order number and a description of the problem; photographs can help us review it. We will work with you on the appropriate return and refund resolution and cover return shipping for our error, damage or defects. Ordinary change-of-mind requirements that an item be in perfect condition do not prevent you from reporting a damaged, defective or incorrect item.
Refund timing
Once a refund is approved, the amount will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help checking a refund.
Your rights
This policy does not limit any rights that apply to you under applicable consumer law.